Big Agnes Blacktail 2 Hotel Bikepack Tent

An order containing multiple items with different shipping times will by default ship on the timeframe of the slowest item, however, Gearshop reserves the right to split ship orders where we feel it is required.

Shipped goods will be left at a place deemed suitable by couriers, typically at your front door.  If you need to sign for the parcel, please indicate this in the delivery instructions when completing your order address.

Shipping Charges

All charges are in New Zealand Dollars.

New Zealand

• $8.99 standard shipping on all New Zealand orders
• A $2.81 surcharge applies to residential addresses due to courier charge structures. This surcharge can be avoided by shipping to a business address
• A $7 surcharge applies to all NZ rural addresses.  We cannot ship to PO Boxes or Private Bags
• A $10 surcharge applies to Chatham Islands and Waiheke Island addresses
• A shipping charge of up to $85 (North Island) or up to $95 (South Island) applies to each oversized or heavy item
• We cannot ship oversized or heavy items to Chatham Islands

International

• $19.99 shipping on all Australian orders
• Shipping charges to other international destinations range between $37.99 and $185
• We cannot ship oversized or heavy items internationally

Shipping Times

We aim to process and dispatch your order as fast as possible. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered. In some cases, like during peak season and holiday periods, it may take longer. Shipping and processing times are a guide only, not a guarantee.

An order containing multiple items with different shipping times will by default ship on the timeframe of the slowest item, however, Gearshop reserves the right to split ship orders where we feel it is required.

After dispatch, delivery is normally overnight within the South Island and 1-3 business days within the North Island. Rural addresses could take up to an additional 2-4 business days. At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe. We aim to deliver your order within the following timeframes:

New Zealand

• North Island: 3-7 business days
• North Island rural: 3-7 business days
• Waiheke Island: 4-8 business days
• South Island: 2-6 business days
• South Island rural: 2-6 business days
• Chatham Islands: 7-10 business days
• Oversized or heavy items: 5-7 business days to all NZ addresses (excluding Chatham islands)

International

Australia: 7–10 business days (metropolitan areas only).

Canada: 10 business days

Hong Kong: 10 business days

UK/Ireland: 10 business days

USA: 10 business days

Every now and then, life throws a curveball and deliveries might take a little longer. We're doing our best to get your goods to you ASAP. If you've got any questions about your order, just give us a shout.

We're actually pretty speedy most of the time. After dispatch, around 92% of our orders zoom to your door within 5 days. In the South Island 79% of those arrive in 2 days. And for the North Island 85% of orders make it in 5 days.  We're always keeping a watchful eye on freight times to ensure the best experience for our customers. Watch this space for our full freight review.

Usually, your stuff should reach you within the expected time. However, no need to stress if it takes a little longer than 5 days, occasionally things don't go exactly to plan. If you need something super soon and it's less than 6 days before your desired delivery date, just chat with us before ordering.

Keep in mind, we can't give refunds for delays beyond our control or if you've ordered last-minute without letting us know. We're all about making things smooth, so drop us a line if you're unsure.

Kindly note that if a package happens to go missing, Gearshop won't be able to offer a replacement or refund if the courier can provide evidence of delivery. Important note: If you haven't received your order within 7 days of your Shipping Confirmation email, please let us know right away so that we can follow up with the courier.  Due to courier policies, we are unable to accept claims for non delivery, loss or damage after 12 days from shipping.

For the latest updates on the Courier Network Status, please refer to the following links:

• Post Haste
• CourierPost

Note that international orders for footwear may or may not be shipped with original boxes, due to shipping volume restrictions.

Click & Collect

We now offer Click & Collect as an option via our website, you can place your order and select to collect. In some cases your order may be available the same or next day, but that may not always be the case, so we will notify you by text message or email where possible, when your order is ready to be collected. this could be up to 48 hours after ordering. So try and include a cell phone number with your order. If you need something urgently, give us a call or email before placing the order, to make sure we have it available for you right away.